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Page 2 of 2 FAQS What is the e-shop account and why do I need it?
An e-shop account is for AmCham members to register for events and purchase publications at the member price. The advantages of an AmCham member account include the special members' only offers, access to committee forums and restricted circulation newsletters.
You can use the same username and password to access the AmCham e-shop and member-only area. All personal information you give us will be handled with the strictest confidence and will not be distributed.
How do I find Events or Products?
At the top right of our home page, you will see this icon. This will bring you to the e-shop section of our website and you can find items by category. You can also register for an event from the individual event web listing.
will bring up a list of our upcoming events.
will bring up a list of publications available for purchase.
Why do I need to provide my email address?
Order confirmations and updates will be sent to you via email. In addition, we need to be able to contact you in case there is a problem with your order. Can I place an order by mail/fax?
Yes, We do accept orders by the mail and fax. You can fax the event registration to +852 2810 1289. Please click HERE for a publication order form.
What are the accepted payment methods?
We accept Visa, MasterCard and American Express.
Please note that you will receive a confirmation email with event registration and publication details. This will confirm your event registration.
Why can't I register for free events through the e-shop? Currently our system will work with paid events. We will have this up and running soon.
Is it safe to order from your e-shop?
Personal information, such as email address or shipping address, is kept in a secure database, and is not accessible to anyone outside AmCham. Information will be stored if your brower if your settings are set to remember or auotmatically fill in forms. So it is the users responsibilty to ensure privacy and security on their own computers.
Shipping information
We ship within 5 working days after your order has been received.
Shipping costs for outside Hong Kong deliveries are calculated from a fixed order price.
Shipping costs are calculated automatically on the check out screen. Please note that we accept payment in advance only. This means that your order will not be shipped until we have received payment.
Can I have a separate billing and shipping address?
Yes. When you have completed your order and have reached the checkout area, you are able to enter a different delivery address while the default address remains the billing address.
How do I know if something is in stock or not?
We indicate an out-of-stock item within the product description. Of course, it is entirely possible that an item will become unavailable between the time you are ordering it and when it is shipped. We will let you know if that is the case and will wait until the full order is available before we ship to you.
What's your cancellation policy?
Please adhere to our cancellation policy as state on the event flier. All cancellations must be notified in writing at least two working days prior to the event, or six working days prior to a conference. One the payment is accepted, the publication orders cannot be cancelled.
What's your return policy?
If we shipped the wrong product, or it arrived defective, contact us at
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to arrange for the return/replacement of your purchase. Be sure to include the order number and a brief description of the problem.
For any other questions or comments regarding the online event registration, please contact our Business Development Department
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and a member from the team will reply.
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E-shop FAQ 
