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May 24, 2010 (Mon)
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Are You and Your Firm 'Customer Centric'?
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Professor Ranjay Gulati
Jaime and Josefina Chua Tiampo Professor of Business Administration, Harvard Business School
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'Customer centric': Do we really know what that much-employed term means? Most companies claim they are constantly thinking about customers yet consistently fail to deliver solutions to their customers’ most pressing needs. Professor Ranjay Gulati will reveal how “resilient” companies—those that prosper in good times and bad—are driving growth and increasing profitability by immersing themselves in the lives of their customers. By reorienting their organizations to be proactive, flexible, and truly customer-centric, these pioneering companies have spiked growth even in the face of some of the most daunting economic conditions in modern history.
Professor Ranjay Gulati is the Jaime and Josefina Chua Tiampo Professor of Business Administration at the Harvard Business School and an expert on strategic and organizational issues in firms. The Economist Intelligence Unit and The Financial Times recently listed him among the top business school scholars whose work is most relevant to management practice. He was ranked as one of the top ten most cited scholars in Economics and Business over a decade by ISI-Incite. His book Reorganize for Resilience: Putting Customers at the Center of Your Organization (January, 2010; Harvard Business Press) has been called "money in the bank for businesses big and small” by Jeff Immelt, the CEO of General Electric.
Professor Gulati’s book, Reorganize for Resilience: Putting Customers at the Center of Your Organization, will be on sale at the event.
Supporting Organizations: 
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Member fee applies to:
¡E Members of the Harvard Business School Association of Hong Kong
¡E Students, faculty and alums of the Kellogg-HKUST EMBA program
Please click "Print Form" button and fax completed form to 2810-1289. |
| Time: |
8:00 - 9:30am
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| Fee(s): |
Member Fee: HK$250 [ Login Now | Enjoy special member rates ]
Non Member Fee: HK$300
Corporate Table Fee (10-12pax): HK$3400
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| Venue: |
The American Club
49/F
Floors 48-49, Exchange Square Two
Central, Hong Kong
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| Inquiries: |
cli@amcham.org.hk
Fax (852) 2810 1289 |
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| Media: |
MEDIA WELCOME 
Fax (852) 2810 1289 |
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* To ensure that we capture all your online registrations on time before the event, the online booking system will be deactivated 48 hours prior to the event.
* An email confirmation will be sent to the registered email address two (2) working days prior to the event. Online bookings will generate an automated confirmation via e-mail.
* Membership is on an individual basis. Non-members can only attend at non-member price.
* All cancellations must be notified in writing at least two working days prior to the event, or six working days prior to the conference. No-shows will be charged.
* Faxed or mailed booking forms received without payment (check/cash) will be considered void, unless valid credit card details are given as guarantee. If payment is not received by 5pm the day after the event, the credit card on file will be charged automatically.
* When Typhoon 8 (or above) or Black Rainstorm Signal is hoisted, all events will be cancelled.
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